

To be clear, I don’t mean “fix it” as in restoring our reputation or power. We need to fix ourselves internally. If you think we have been a force for evil in the past, imagine how much worse it could be if we continue in the direction we are sprinting now. That is why we need to fix ourselves.

Your background of being the family computer expert closely mirrors mine. However, I was too stubborn to ever call support, and instead stumbled through slow internet searches and manuals. Wild how much easier computers are to operate these days.
Sorry for your bad support experience though. At least that hasn’t changed!