I bought video editor app LumaFusion for £30, I tried editing a video but it doesn’t work, I contacted their support and sent a sample video I’m trying to work with, they said they can reproduce the issue but don’t know why it doesn’t work and suggest encoding the video on PC with a different codec. I requested a refund next day via the website and it was rejected. I went on Apple chat support and they said because I already requested a refund and it was rejected they cannot change that decision and there’s nothing they can do. I’m stuck with a useless app and no refund… Any ideas what can I do to get a refund?

Update: Apple doesn’t give refunds for app purchases, even my bank couldn’t help despite the fact I used a credit card.

  • ronan1221@lemmy.worldEnglish
    2·
    1 year ago

    I did want to buy a TV launcher app on Apple TV but I wasn’t sure if it would work as I wanted it to so I hesitated and wonder what the refund process is like. Surely they will have to give you a refund if you’re not happy with something you bought? Maybe it’ll be on the T&C somewhere that you will have 30 days to ask for a refund?

    • iMike@lemmy.worldOPEnglish
      1·
      1 year ago

      I really tried… they just said this purchase was not eligible for a refund…

    • iMike@lemmy.worldOPEnglish
      0·
      1 year ago

      Yes in England. They just rejected it and said to me on chat they cannot change the decision: “I have checked your account with my resources and it looks like you already requested refund for the same purchase and I’m afraid to inform you that since the refund request got denied there is no option to request for the refund again.

      While I’m not able to explain in detail what our decision-making process is when considering refund requests, what I can tell you is that there are limited circumstances in which we at iTunes are able to provide refunds for various purchases. Upon review, our escalation team determined that we are unable to provide a refund here today. I apologize for any inconvenience this may cause.”

        • iMike@lemmy.worldOPEnglish
          0·
          1 year ago

          Thanks for this. I’ve tried it first time but chose “my purchase does not work as expected“ - that’s what I get for being honest… Now when I’m trying again it says “You have no purchases that are eligible for a refund.”

          I’ve used a credit card and I’m in the process of asking my bank to cancel that transaction.

            • iMike@lemmy.worldOPEnglish
              1·
              1 year ago

              I was convinced my bank will give me a refund as I used a credit card, so it’s their money kind of, I told them via a chat I didn’t recognise that transaction, they said they will put a block on transactions from apple for 12 months and to call their fraud department, so I did, spoke with them for 20 min and in the end they couldn’t refund it because they can see I used my iPad to buy that app. After that I tried speaking with their senior advisor, been on a call for 33 min with them, the guy was trying to dispute it with their accounts department and in the end said they can’t change their decision as that app in not eligible! Shocked. Lesson learned, apple in UK doesn’t give refunds for apps, maybe they used to in the past but they don’t anymore…