Never book through Hotels.com even for actual hotels. Just look at the price and call the hotel directly. They will always price match because Hotels.com takes a cut of bookings through their site so they always win out if you book directly at the same price instead of going through hotels.com
I had the same thing happen to me in London. Twice.
Both booked from hotels.com. The place didn’t have the advertised room available so we got moved to another location. Both times.
Never book through Hotels.com even for actual hotels. Just look at the price and call the hotel directly. They will always price match because Hotels.com takes a cut of bookings through their site so they always win out if you book directly at the same price instead of going through hotels.com
They used to have a decent loyalty program.
Used to.
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