Customers may “misunderstand the consequences of canceling,” cable lobby says.
  • The Hobbyist@lemmy.zipEnglish
    82·
    11 months ago

    We Shouldn’t Have to Let Users enroll Service With a Click. Customers may “misunderstand the consequences of enrolling,”

    Sounds ridiculous? Because it is. Clicking the cancel or enroll button is pretty much what you expect… This is utter nonsense, obviously.

    • Eager Eagle@lemmy.worldEnglish
      9·
      11 months ago

      Honestly, signing up for a service sounds way more risky than cancelling. I think singing up should be 2x more bureaucratic than cancelling it.

      • Madis@lemm.eeEnglish
        1·
        11 months ago

        It shouldn’t be more bureaucratic because then people are not inclined to use anything, including services they need or want. It should simply be clearly worded so that you know what you’re getting and don’t feel tricked by any hidden fees etc.