I know they make a joke about Tom in office space being the one who brings the specs from the customers to the engineers - as much as it looks like he’s dead weight, there really is a skill in being able to explore the customer’s needs (and frequently manage their expectations of what the proposed software should be and do) and parse them into something more technical for the engineers, because you might not know how to program, but you’ve got a good idea of what the capabilities are because you communicate with the engineering team on a daily basis.