Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • okamiueru@lemmy.world
    2·
    9 months ago

    I do have some experience. What you are talking about are all internal hurdles, and what I was referring to as the hard problem to solve.

    Incurring an expense in order to compensate for a service rendered, which is what the company would need to do in this case, is not difficult.

    If you deal with amounts that need special consideration, there are people who do this for you for money. I believe that the correct approach is to show up, and sequentially slide individual banknotes from a densely packed stack in their general direction.