More education is a balance of costs and benefits. There is no harm in even a supermarket cashier having a collage degree. God knows our democracies could use more educated voters. But in many professions, it is not worth the cost. The same knowledge could be gained by a few months of on the job training. If employers are really willing to pay more for those degrees like in Germany than that is fine. But I am pretty sure in some places, people are asking for degrees not because they are needed (worth the cost), but because people with degrees are available cheaply.
After all, if the degrees were worth their price to employers, and the employers paid for them adequately, student loans wouldn’t be an issue.
For me, it would be the opposite. Their “unprofessional” and aggressive way of communications makes me think they are doing it for convictions rather then personal benefits. The person that’s helping you doesn’t need to be overly polite. The person trying to get something out of you does.