The “utility level” is Madison Gas & Electric’s infrastructure. Our ISP had two independent electrical service connections based on the idea that if one went down, they’d still get power sufficient to run their data center from the other. That would be the case if each connection reached all the way to the generating station completely independently. However, the two substations to which the ISP was connected were linked in such a way that a catastrophic failure of one caused failure of the other, so it got no electrical power.
The “utility level” is Madison Gas & Electric’s infrastructure. Our ISP had two independent electrical service connections based on the idea that if one went down, they’d still get power sufficient to run their data center from the other. That would be the case if each connection reached all the way to the generating station completely independently. However, the two substations to which the ISP was connected were linked in such a way that a catastrophic failure of one caused failure of the other, so it got no electrical power.