This is a private, for-profit company. How do they make money? When it launched in 2016 it was a pay-for-play service.

https://www.crmbuyer.com/story/gethuman-hacks-through-customer-service-maze-for-a-fee-83472.html

For between US$5 and $25, one of the eight-person company’s five dedicated problem solvers, aided by bots, will call a customer service line on a client’s behalf to sort things out.

They seem to have a presence on Github, but I can’t confirm anything about their backend or if any or all of this is open source.

https://github.com/orgs/gethuman/repositories

Anyone have any input on how they’re making a profit these days? Because if it’s “selling your data” then fuck this.

EDIT: Seems like a wide range of aggressive complaints on the Better Business Bureau website:

https://www.bbb.org/us/ma/cambridge/profile/administrative-services/gethuman-inc-0021-190843/complaints

Personal opinion this just seems like another middleman looking to make a buck.

This is awesome but I’m always scared to call numbers unless I find them on the official website. I mean who knows what this website could give you. It could be a scam number and you’ll end up giving you information to scammers. I mean who the fuck knows anymore.