I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).
I had a stake in the company because my parents owned the shop I worked in. But I still didn’t care when some dickhead threatened me with a “you just lost a cistomer.” My dad told me not to take shit from asshole customers if I knew for sure I was not in the wrong. They usually came crawling back a week after pretending nothing ever happened.
Oh and he also told me to provide the best service we could to the normal customers so that they become our favourite customers.
Which is actually valid, pushing up the chain can get you stuff. So many people just hang on to the minimum wage grunt and expect that to accomplish anything besides making both their days worse.
Thing is, if you have a valid problem, you can do that politely, not even waste any time with the peon, just say, “Hi, I have a problem that’s going to require a manager, will you please call them for me?”
If you’re just bitching in search of freebies, you should just not.
Yeah. And not only does the person behind the register not give a shit about losing your patronage, if you come out of the gate acting like an asshole, many of them will 100% make your life more difficult just to fuck with you because they’re bored.
It’s amazing how far common courtesy can go in situations like this.
I feel like everyone should be required to work like a year in retail or something, so they know how to behave
I mean it’s by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.
I used to deliver pizza, occasionally someone would open their door and start complaining to me about our (pretty damn low, actually) prices. Like I fucking set them. Like I’m going to say “yes $15 is a lot for a 16in two topping, here, take it for free, I’ll pay for it out of my own pocket.” Nah. You saw the price on the menu, we repeated your total before we even stretched your dough, now you wanna complain to the driver when I show up? You can go fuck yourself, call little goddamn ceasers.
Best part is, our owner’s wife was the manager and ran phones, and you want to complain to the driver? It’s because you know this complaint is bullshit, isn’t it?
But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.
![[ItsMegComics] Those Customers](https://lemmy.world/pictrs/image/0f7e3f53-8162-4793-a7f5-f4ec2ad41a46.jpeg){kind=link}
I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).
I had a stake in the company because my parents owned the shop I worked in. But I still didn’t care when some dickhead threatened me with a “you just lost a cistomer.” My dad told me not to take shit from asshole customers if I knew for sure I was not in the wrong. They usually came crawling back a week after pretending nothing ever happened.
Oh and he also told me to provide the best service we could to the normal customers so that they become our favourite customers.
I can tell you what it was for my mother. To her it was a “cheat code” to talk to a manager and get free shit or a discount.
Which is actually valid, pushing up the chain can get you stuff. So many people just hang on to the minimum wage grunt and expect that to accomplish anything besides making both their days worse.
Thing is, if you have a valid problem, you can do that politely, not even waste any time with the peon, just say, “Hi, I have a problem that’s going to require a manager, will you please call them for me?”
If you’re just bitching in search of freebies, you should just not.
Yeah. And not only does the person behind the register not give a shit about losing your patronage, if you come out of the gate acting like an asshole, many of them will 100% make your life more difficult just to fuck with you because they’re bored.
It’s amazing how far common courtesy can go in situations like this.
I feel like everyone should be required to work like a year in retail or something, so they know how to behave
It might be valid, but not very moral.
I mean it’s by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.
The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.
Uhhhh how 'bout no.
I used to deliver pizza, occasionally someone would open their door and start complaining to me about our (pretty damn low, actually) prices. Like I fucking set them. Like I’m going to say “yes $15 is a lot for a 16in two topping, here, take it for free, I’ll pay for it out of my own pocket.” Nah. You saw the price on the menu, we repeated your total before we even stretched your dough, now you wanna complain to the driver when I show up? You can go fuck yourself, call little goddamn ceasers.
Best part is, our owner’s wife was the manager and ran phones, and you want to complain to the driver? It’s because you know this complaint is bullshit, isn’t it?
Kinda. There’s usually a complaint department.
But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.
Looks like we have one of the shoppers from the comic in our midst.