We have an error message in our software. Basically telling the user that the device they’re connecting to isn’t there.
Over time, I can see all the additions that the developer has been told to make. Check the USB cable, check the power cable, make sure the device itself hasn’t got an error message on it, to restart it, etc.
Not one of these additions has reduced the number of support calls, because nobody reads anything. And in fact adding more lines to the message probably makes it even less likely they will do so.
We have an error message in our software. Basically telling the user that the device they’re connecting to isn’t there.
Over time, I can see all the additions that the developer has been told to make. Check the USB cable, check the power cable, make sure the device itself hasn’t got an error message on it, to restart it, etc.
Not one of these additions has reduced the number of support calls, because nobody reads anything. And in fact adding more lines to the message probably makes it even less likely they will do so.